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Frequently Asked Questions

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Information regarding frequently asked questions can be found here.

How much will it cost to ship my order?

For a list of current shipping rates please visit

When will my order ship?

Orders placed before 4:30PM CST during a weekday that does not fall under a holiday will ship same day. Orders placed after this time are not gauranteed to ship same day. Orders placed on a weekend will ship out the very next working business day. You will receive a shipment confirmation once your order has shipped, and tracking information within 24 hours of shipment. Orders that are drop shipped to you at no further cost will receive tracking information later in the evening around 7:30PM CST.

How do I track my order? Where is my tracking number?

Once your order has shipped, an email with your tracking number is sent to the email address associated with the order. If you did not receive your tracking number please check your spam filter settings. For registered users order information, including tracking, can be found by logging in with your user name and password and viewing your purchase history. Un-registered users can email

How do I change quantities or cancel an item in my order?

Please call or e-mail customer service ( AS SOON AS POSSIBLE. Most orders are charged, and entered into an automatic system that will see your order is packed and shipped very quickly. Once an order has been processed it falls under the Return Policy and will be subject to any and all applicable fees if the order can not be canceled in time.

How do I create an account?

Click the "Register" link at the top right under the My Account dropdown of our site and enter the required information. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service at 903.272.0993 or email us at within 72 hours of receiving the product. Please include the order number along with all information regarding the incorrect product.

What is your return policy?

In the rare instance a return is necessary the guidelines below will affect the return. All returned merchandise must have a Return Material Authorization number (RMA) issued by Primary Arms prior to return. Goods returned with an RMA must be in original condition and packaging and all contents and documentation must be present. Items returned without an RMA number will be returned at the shipper’s expense.

We will gladly accept return for refund any unopened and unused product. Simply return any new unused item back to us within 10 days from the date delivered. Shipping charges are not refundable. Once a scope is mounted it becomes used and is not eligible for refund, exchange or return. Placing a scope in rings constitutes mounting. For your protection, items must be returned shipping prepaid, insured for the full value and safely wrapped to prevent shipping damage.

Visit our Return Policy page to submit a return request and receive your RMA number.

Do you ship to my country?

We appreciate the interest of international parties. Paris Arms is not authorized for shipment or sale outside the United States.

Why was my transaction declined?

We take security concerns very importantly at Paris Arms and have opted to only accept credit card payments once the address, zip code and CVV2 code match exactly what the issuing bank has on file.

Why is there a hold on my card if no order was processed?

Your card might show a hold on your account, however unless you received an order confirmation email your card will NOT be charged. The amount of time the hold takes to go away depends on the issuing bank.

For more information, Wikipedia has a great article on Credit/Debit Holds.

Do you offer discounts to active duty Military or Law Enforcement?

Our business model is similar to Wal-Mart, wherein we believe in selling more of the same item for cheaper than our competitors and making profit on volume, rather than making a higher margin on a single sale. To this end we do not offer memberships or discounts other than the offer codes that are given out through our social media accounts.

Installation Manuals

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YHM 2 Piece Handguards

Coronavirus COVID-19 Updates

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Information related to the Covid-19 situation that is currently impacting us all.

Shipping Delays

Paris Arms is currently open and we are working as quickly as possible to ship your orders. Our focus is on the safety of our employees and customers. As a result of increases in order volume and enhanced safety protocols at our distributors, we are experiencing shipping delays. We are currently expecting orders to ship within three weeks. Our commitment is to continue to provide the great service level you have come to expect from Paris Arms while maintaining the highest level of safety for our employees and customers. We appreciate your patience and understanding.

All orders placed online will have their products allocated for them. These orders will not be canceled. If there is a problem with your order you will be notified immediately. If there are further actions from our local city, county or state legislators that require further steps up to and including the temporary halt of all business activities you will be notified immediately and orders that are not shipped out through our distributors which aren't also affected will continue. Orders shipped out through distributors that are affected will be canceled and refunded.